Let’s be honest – nobody likes going to the DMV.  Wait times regularly turn what should be a quick visit into a daylong ordeal. Residents who should be treated as well as customers at any private business are subjected to extended delays, confusing requirements, and poor service. Errands that require 10 minutes in other states require a day off work in Connecticut. Even efforts to upgrade the system become mired in delay and disappointment.

It doesn’t have to be that way.

The DMV touches almost all Connecticut residents. It’s one of the most common interactions between Connecticut families and their government – and our DMV is stuck in the past.

I will take it into the 21st century. Cloud-based technologies customers expect in other states and other sectors could transform the DMV. Like New Yorkers, our residents should be able to renew a license from the comfort of their homes. Like Californians, they should be able to schedule all DMV appointments over their phones. And like customers at other crowded businesses such as airline check-in counters and popular restaurants, those who visit DMV service centers should be greeted by modern and efficient technologies: kiosks that allow them to bypass long lines for simple services and the option of receiving a text message when a window is ready. 

Many of those transformative technologies can be rolled out from day one. Others require we finally get serious about updating and integrating the DMV’s three principal computer systems. Those systems – a 40-year-old licensing mainframe, a distributed registration platform, and an online payment and scheduling tool for learners permits and road tests – have different code bases, and don’t talk to each other well. For too long, the DMV has focused on patchwork solutions rather than on creating a unified architecture. If we don’t act now, we’ll continue to fall further and further behind.

We all watched as the DMV botched its initial effort to unify those computer systems. Residents grew frustrated. Wait times skyrocketed to as long as eight hours. The images of lines out the doors of the branches were startling. Connecticut watched as the DMV went back and forth with its vendor, and as the agency struggled to adapt to a new system. Even today, years after that partial roll-out, wait times at the DMV routinely exceed two hours. 

It has to change.

I will implement a common-sense plan to make the DMV more efficient. By limiting how often people have to visit the DMV, reducing the amount of time each visit takes, and thinking strategically about how to move its computer systems into the future, I will bring efficiency and change to an agency that has frustrated people and defied politicians for decades – saving Connecticut money and saving our residents time. I have an eight-step plan to improve our system:

Connecticut Values

Ned is running for Governor because we need to change Connecticut’s direction before we fall too far behind. 

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